Privacy Policy for TelliX
Last Updated: 3/4/25
Introduction
This Privacy Policy explains how TelliX ("we," "our," or "us") collects, uses, and shares your information when you use our mobile application ("App"). We respect your privacy and are committed to protecting your personal data.
Information We Collect
Permissions We Request
- Internet Access: Required to connect to our servers, synchronize data, and provide real-time information about your connected IoT devices.
- Notifications: To send you alerts, updates, and status changes related to your connected devices.
- Location: Collected to provide location-based services such as mapping and device proximity detection.
- Bluetooth: Used to discover, connect to, and communicate with nearby IoT devices and sensors.
- Camera: Used for QR code scanning during device setup and pairing. We do not store or transmit images captured by the camera.
- Firebase Analytics: Collects anonymous usage data to help improve app performance and user experience.
Data We Process
- Account Information: Name, email address, and password if you create an account.
- Device Information: Device model, OS, identifiers, and mobile network info.
- Usage Data: Interaction logs, feature usage, and crash reports.
- IoT Device Data: Sensor readings, device statuses, and configuration data.
How We Use Your Information
- To provide, maintain, and improve our services
- To manage connected IoT devices
- To send device-related alerts and updates
- To troubleshoot issues and provide support
- To analyze usage for improvement
- To ensure security and prevent fraud
Data Sharing and Disclosure
- Service Providers: For cloud storage, analytics, and support.
- Affiliated Companies: Within the Epteck group.
- Legal Requirements: In response to legal obligations.
- Business Transfers: In case of mergers or acquisitions.
Note: We do not sell your personal information to third parties.
Data Security
We use appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
Your Rights
You may have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Request data portability
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you're a parent or guardian and believe your child has provided us with information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, contact us at:
Epteck
Email: support@epteck.com